Frequently Asked Questions About Custom Jewelry

FAQ's About Custom Jewelry

1. Can you turn an inherited piece of jewelry with an older style into something that I want to wear?
   Yes! Changing the style of a piece is one of the most common custom jewelry requests that we provide. Your jewelry can be modified or even deconstructed. We will walk you through all of your options as there are many variables depending on your piece, the number and sizes of stones, and what ideas you envision.
2. I have a picture of a ring that I want to have made. Can you make a custom ring like the picture?
   Having photos of jewelry you like can be very beneficial. The more pictures and details, the better.  Using CAD design, we can control every component needed for customization. Bring photos, and we will bring your dream to life! 
3. How long does a custom ring take to have made?
   Designing and constructing a custom piece of jewelry, like an engagement ring, can vary depending on how intricate the piece of jewelry is. Some simple custom jobs can take a week, while more detailed jewelry can take over a month. There are many different avenues of custom work. We always recommend planning ahead and allowing as much time as possible!
4. How much does it cost for create a custom piece of jewelry?
   This process can be a little intimidating to some. We try to make it as painless as possible. The first question is the cost; does it cost more for custom? We find that with CAD designs, the cost ends up the same as one already created. We do not charge extra for the actual CAD, whether you approve it or not. Typically, jewelry stores charge for the CAD design whether you like it or not. They also require a 50% deposit to begin the project with the balance due once the CAD is approved. So, the item becomes yours whether you like it or not.
   
   At Harby Jewelers this is not our policy. We do not charge for the CAD designs whether you have the item made or not. You also do not have to pay until the item is finished and you are satisfied with the results. If you don't like it, we can make adjustments as needed. If we can't get it to your satisfaction, we keep it in our stock. This seldom happens. 
5. What if I don't like how the custom jewelry turns out?
   We take many steps before starting work on any custom jewelry. We will do our best to make sure you  are comfortable and have a clear vision before we begin work. Every custom job is still on your approval.  If you aren't happy with it, we will do everything to fix it, or you will not be charged.
6. Can I use my diamonds and gold in a custom design?
   Using your gold and diamonds is sometimes possible. It depends on the size and quality of the stones  and what is needed for the new design. Sometimes your stones will work perfectly, and sometimes they won’t. Generally, smaller diamonds can be more challenging to incorporate into new creations. For example, if we are doing a CAD, we recommend allowing the designer to provide the small diamonds. This ensures they are matched perfectly for size, color, and clarity. Larger stones are usually easier to incorporate into a new design. We recommend bringing your stones and gold with you for an appointment. We will evaluate what you have and how it fits a new design.
7. How does the process work to start making a custom design?
   The easiest way to start the custom design process is to call and set up an appointment with Brad or Hugh Harby. We can answer any question you might have and guide you toward the perfect piece of  jewelry. We will start by listening to your idea, looking at pictures, and then showing you the best way to  accomplish your vision. If you need help thinking of an idea, we’re glad to help! Our goal is to make this process as easy and comfortable as possible. We promise that you will be thrilled with the final product and the service you received.